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HPI Managed Print Services MPS: New York Medical Center and Surgical Hospital
Derive helped a premier NYC hospital modernize with HP Managed Print Services, boosting fleet uptime and efficiency while significantly reducing TCO.
Overview
Derive Technologies' dedicated Healthcare practice partnered with a nearly 145-year-old, premiere general medical and surgical hospital in New York City to implement HP., Inc. (HPI)'s industry-leading Managed Print Services (MPS) solution. The engagement delivered a comprehensive fleet modernization that achieved a remarkable 40% reduction in total cost of ownership and 99.5% fleet uptime across the medical center's extensive campus and satellite facilities.The hospital—comprising nearly 700 beds and processing almost 25,000 admissions annually—had long relied on a patchwork of disparate, legacy printing and imaging systems that created persistent inefficiencies, unpredictable costs, and a heavy maintenance burden on the IT department. Derive's consultative assessment revealed significant opportunities for consolidation, automation, and cost optimization that would transform the hospital's print environment from a liability into a streamlined, managed service.Through the strategic deployment of HP Enterprise MPS, Derive reduced the hospital's device fleet by 35%, implemented automated supply replenishment, and established ongoing optimization protocols including quarterly performance reviews. The result was not only dramatic cost savings, but also a 60% reduction in service calls, predictable monthly expenses, and enhanced document security—allowing the hospital's IT team to redirect their focus toward patient care technology and other mission-critical initiatives.
Entity Overview
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Client
145-Year-Old NYC Medical Center
Industry
Healthcare
Core Challenge
Disparate legacy printing systems
Primary Solution
HP Managed Print Services
Key Technologies
HP Enterprise MPS
Service Provider
Derive Healthcare
Derive Technologies’ client is a nearly century-and-a-half-old, premiere general medical and surgical hospital, located in one of the five boroughs of New York City, which has been served by Derive’s dedicated Derive Healthcare practice for over a decade. It comprises nearly 700 beds, with a total of almost 25,000 admissions in the last year.
Following an assessment of disparate, legacy printing and imaging systems employed by the hospital and its other facilities, the medical center and Derive, agreed that, by modernizing to HP., Inc. (HPI)’s, industry-leading Managed Print Services (MPS) solution, the client would significantly improve the uptime and efficiency, and achieve considerable reductions in total cost of ownership (TCO), of their fleet.
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MPS Value: A Foundation for Long-Term Operational Excellence
The HP Managed Print Services engagement represents far more than a one-time fleet upgrade—it establishes a strategic, long-term framework for operational reliability, predictable cost management, and enhanced document security across the medical center's entire ecosystem. With Derive Healthcare's ongoing optimization protocols and quarterly performance reviews, the hospital is positioned to continuously adapt its print environment to evolving clinical demands, regulatory requirements, and emerging security standards. This managed services foundation also provides a scalable model that can be extended to future facility expansions, ensuring that as the hospital grows, its print infrastructure remains efficient, secure, and aligned with its mission of delivering exceptional patient care.
A Decade of Value and Trusted Partnership
"Since transitioning to HP Managed Print Services with Derive, the transformation has been remarkable. Our devices are reliable, supplies arrive automatically before we ever run low, and our IT team has been freed from the constant burden of troubleshooting printer issues. What used to be one of our most persistent operational headaches is now a seamlessly managed service that we rarely have to think about—and the cost savings have been substantial."
— VP IT, Medical Center
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