Introduction
In today's fast-paced healthcare environment, managing secure access to multiple business applications while keeping workflows simple for employees is a challenge that can no longer be ignored. For organizations serving thousands of users—from clinicians and administrators to social workers and HR teams—the burden of juggling multiple passwords and login credentials creates real operational friction. Lost productivity, increased IT support tickets, security vulnerabilities, and employee frustration all compound into a problem that demands a modern, streamlined solution.
Two prominent New York-based healthcare nonprofits—a major hospital and a century-old child welfare organization—recently confronted this challenge head-on, and the results were nothing short of impressive. Both organizations were in the process of deploying new cloud-based business applications: the hospital rolling out Infor CloudSuite for business management, and the child welfare organization implementing PeopleFluent for human resources. With approximately 2,000 users each, the stakes were high, and the need for a unified, secure access strategy was critical.
Working with Derive Technologies, both organizations implemented a Single Sign-On (SSO) solution using Microsoft's enterprise technology—delivering seamless, secure access to all applications with a single set of credentials. The results were immediate, measurable, and lasting. Read the full case study to discover how a focused, consultative approach to IT can transform daily operations and employee satisfaction across an entire organization.
For healthcare and nonprofit organizations, the introduction of new cloud-based business applications should represent a leap forward in operational efficiency. However, for these two New York-based nonprofits, the deployment of Infor CloudSuite at the hospital and PeopleFluent at the child welfare organization introduced a familiar but pressing problem: each new system required its own separate username and password. For organizations with approximately 2,000 users each, this meant thousands of additional credentials to manage, remember, and secure on a daily basis.
The consequences of this fragmented access model were far-reaching. Employees lost valuable time navigating multiple login screens and managing disparate credentials, while IT help desks were flooded with password reset requests—one of the most common and resource-draining support issues in any enterprise environment. Even more concerning were the security implications: users resorted to writing down passwords or reusing them across systems, opening the door to potential breaches and compliance violations. In sectors like healthcare, where regulatory requirements such as HIPAA demand rigorous data protection, these risks were simply unacceptable.
Beyond the technical and security challenges, the human impact was significant. Frustrated employees dealing with cumbersome sign-in processes experienced reduced morale and productivity. For the child welfare organization, which operates under strict donor obligations and cost constraints, every minute lost to inefficient workflows represented a diversion of resources away from its core mission. Both organizations recognized that the status quo was unsustainable and sought a partner capable of delivering a unified, secure, and user-friendly solution tailored to their specific needs.
The Solution: One Login for Everything—Powered by Microsoft and Delivered by Derive
To address the mounting challenges of fragmented user access, both organizations turned to Derive Technologies for a consultative, tailored solution. Derive's team worked closely with each nonprofit to design and implement a Single Sign-On (SSO) system built on Microsoft's robust enterprise technology. This approach allowed employees across both organizations to access all their critical business applications—from cloud-based management suites to HR platforms—using a single set of credentials, all while maintaining the highest security standards demanded by healthcare and nonprofit regulatory environments.
The implementation process itself was a testament to Derive's methodology and expertise. Each deployment was completed in approximately two weeks—a remarkably short timeline for projects of this scale and complexity. For the hospital, the SSO solution delivered seamless access across all business applications for over 2,000 users, including secure connectivity to satellite clinical facilities and simplified onboarding for new medical practices. IT support requests dropped significantly, and security compliance was strengthened. For the child welfare organization, the rollout was executed over a weekend, with employees returning on Monday morning to a smooth, fully functional new login experience—and zero complaints.
What set this engagement apart was Derive's ability to align the technology with each organization's unique operational realities. The child welfare organization, particularly cost-conscious due to donor obligations, benefited from a solution that was not only efficient but also easy to maintain. Derive ensured that internal IT staff were trained to support the system independently, making the SSO deployment sustainable for the long term. To read the full case study, please visit the case study section of our website.
Perhaps the most compelling measure of success in any IT deployment isn't found in technical benchmarks or system uptime statistics—it's found in the silence that follows a smooth implementation. In this case, that silence was deafening. One project manager reported that they "received no phone calls from any users experiencing issues accessing their applications in this new manner." For organizations with thousands of users transitioning to a new authentication model, this outcome speaks volumes about the quality of both the solution design and the change management approach led by Derive Technologies.
The benefits extended well beyond the immediate convenience of a single login. For the hospital, the SSO solution simplified the onboarding of new medical practices and ensured secure, compliant access across satellite clinical facilities—a critical capability in today's distributed healthcare landscape. For the child welfare organization, the efficiency and ease of maintenance translated directly into cost savings, a factor of paramount importance given its obligations to donors and regulatory bodies. By empowering internal IT staff to manage the system, Derive ensured that both organizations could sustain and build upon the solution without ongoing external dependency.
The ripple effects of this project underscore a broader truth about healthcare IT: when organizations invest in making life easier for their employees while maintaining rigorous security, the impact is felt across every level of the operation. Reduced administrative overhead, enhanced employee satisfaction, and strengthened compliance posture all contribute to a more resilient, mission-focused organization. Sometimes, the simplest solutions—like replacing many passwords with one—can make the biggest difference in daily operations, workforce morale, and ultimately, the quality of care and service delivered to communities.
The Takeaway for IT Buyers
The experiences of these two New York-based healthcare nonprofits offer a powerful lesson for organizations across every sector: the right technology partner can turn a common IT challenge into a transformative opportunity. By implementing a Single Sign-On solution with Derive Technologies, both the hospital and the child welfare organization eliminated the friction of multiple credentials, reduced security risks, and empowered their teams to focus on what matters most—serving their communities. The speed of implementation, the absence of user complaints, and the long-term sustainability of the solution all reflect the value of a consultative, tailored approach to IT.
At Derive Technologies, we understand that every organization has unique operational realities, regulatory requirements, and budgetary constraints. That's why we work with every customer to determine technology needs, obtain technology components, and apply our proven implementation methodology to achieve seamless deployment, testing, go-live, and follow-up. Whether you're a healthcare system managing thousands of clinicians, a nonprofit navigating donor compliance, or a financial services firm seeking to modernize your infrastructure, Derive enables better, faster, and more cost-effective digital transformations.
If your organization is ready to streamline user access, enhance security, and boost productivity, we invite you to explore how Derive Technologies can help. Visit our case study section to learn more about this engagement and discover the full range of advisory, procurement, implementation, and professional services we deliver to organizations nationwide. The simplest solutions often make the biggest difference—and we're here to help you find yours.