Managed IT Support
An expert who already knows your environment, watching it around the clock.
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Managed IT Support
Managed IT support means someone else runs your day-to-day IT needs so your team doesn’t have to. Derive covers the desktop fleet, the infrastructure underneath it, the security operations around it, and the recovery plan behind it. You pay monthly, the scope is written down, and the same engineers stay on your account year after year. Seven managed IT support service lines, mixed to fit what you already have.
• Managed Platform covers Windows system updates, application deployment and updates, remote support and monitoring, in-place upgrades, internal and external endpoint management, hardware asset and inventory tracking, and system compliance reporting.
• Endpoint Management+ adds the full device lifecycle: procurement strategy, staging, imaging and configuration before deployment; Intune enrollment, Autopilot data and application migration, and asset disposal during; automated patching, help desk, and monitoring after.
• Managed Desktop Escalation Support is available as an add-on, with 50+ reactive support hours and direct access to Derive’s Enterprise Client Systems team.
• Optional platforms include managed detection and response, AI-based security monitoring, and ZTNA remote application access.
• Zero-touch provisioning and remote enrollment.
• Asset lifecycle management.
• Warranty, break/fix, and device replacement built in.
• Security controls, endpoint management, and monitoring.
• Support for Lenovo, HP, and Dell hardware platforms.
• Persistent or non-persistent VDI sessions.
• Citrix, VMware, and Microsoft Azure Virtual Desktop integrations.
• GPU-enabled desktops for CAD, VR, and other graphically intense workloads.
• Profile management, roaming, and session persistence.
• Rapid provisioning and deployment of hardware across the contiguous US, with Autopilot integration for drop-shipped self-provisioning.
• Offsite storage with geo-redundancy, scheduled backups and snapshots, and point-in-time restores.
• Monitoring, alerting, and compliance reporting.
• Instant failover to standby environments with automated recovery orchestration.
• Periodic recovery tests, because an untested runbook is a guess.
• RTO and RPO targets set against your business requirements, not ours.
• Incident management from initial triage through root cause analysis.
• Managed EDR and managed NDR with passive or active response.
• Centralized log aggregation across NDR, EDR, M365, and firewall devices.
• Compliance to industry standards.
• EDR and NDR integration included without additional integration cost.
• Unified management across clouds.
• Workload portability and burst capacity.
• Connectivity, governance, and cost controls.
• Disaster recovery, failover, and hybrid backup.
• Monthly: desktop infrastructure health and status, site status, application change management, component status, and automated deployment rules. You get a status report on the managed environment and a separate incident report.
• Quarterly: operating system component versions, current feature branch and level, system policy reviews, automated deployment kit, Intune platform, and Autopilot profile review.
• Semi-annually: license, enterprise agreement, software assurance, and hardware warranty expirations, plus deployed systems, upcoming version updates, and application entitlements.
• Annually: architecture, configuration, and performance assessment of endpoint infrastructure, with a configuration report, an endpoint wellness report, a year-in-review analysis, and contract review.
The same engineers, year after year
One private equity client has been with us since 2016. Across an office relocation, two hyperconverged platform refreshes, and a move to Azure disaster recovery, it has been the same team with the same knowledge of their environment. Low turnover is what makes Derive stand out from other service providers.
We stage it before you run it
Derive operates an ISO 9001:2015 certified staging and configuration facility in Manhattan. Builds get tested against a proven spec before anything touches your production floor. Most providers in this market do not have one.
Predictable monthly cost
Scope is written down and priced monthly. Services scale up or down as your estate changes, and the review cadence above tells you what you are paying for. Most organizations comparing one managed IT services firm against another find the difference lives in what the monthly number actually includes.
MBE certified
Derive is certified by the NY/NJ Minority Supplier Development Council and by New York State. For hospital systems, public sector buyers, and corporations with supplier diversity requirements, that certification is a procurement advantage.
Built on partnerships that matter
HPE Platinum Partner with a Converged Infrastructure specialty, plus Microsoft, AWS, Cisco, Citrix, VMware, Dell, and Lenovo. The stack recommendation follows the requirement rather than the vendor relationship.
Proof
Private equity firm, NYC and San Francisco
Eight-year managed services engagement covering HPE SimpliVity deployment, Azure disaster recovery, and two platform refreshes. Zero SLA failures during the office relocation.
Read the case study →Applewood Estate, Freehold NJ
A 40-acre continuing care campus with 400+ residents. Management overhead dropped 40%, memory care gained capacity for 25% growth, and no resident experienced a disruption during switchover.
Read the case study →Global logistics operator, 500+ warehouses across 90 countries
Server instances cut from 50 to 10, a 75% reduction, with 500% higher density and 300 Active Directory GPOs consolidated to six.
Read the case study →
From streamlined IT operations to enhanced security, these success stories reflect the trust businesses place in Derive Technologies — and the results we deliver every day.
FREQUENTLY ASKED QUESTIONS
It covers the day-to-day running of your environment: patching, monitoring, endpoint management, backup, security operations, and help desk, delivered against a written scope for a monthly fee. Derive offers seven service lines for a variety of client needs.
Break-fix bills you when something breaks, which means your provider earns more when your environment performs worse. Managed IT support is a fixed monthly scope with a published review cadence, so the incentive is to keep things running rather than to respond quickly after they stop.
Yes, and most engagements are structured that way. Derive typically takes the repetitive work, patching, monitoring, lifecycle, and escalation, so internal teams keep the work that needs institutional knowledge. Scope is agreed at the start rather than assumed.
Discovery and documentation of the current environment come first, then onboarding into monitoring and the patch cadence, then the first monthly review. The annual architecture assessment sets the baseline that later reviews measure against.
Healthcare, financial services, state and local government, education, and commercial SMB. The healthcare practice is the deepest, covering point of care managed services and network managed services healthcare environments require, including clinical device fleets and 24/7 uptime requirements.
Last updated: October 21, 2026
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