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From the company's inception more than 20 years ago, Derive Technologies has always understood that quality technology products and solutions are only effective if they are properly selected, deployed, and supported.

With today's healthcare organizations’ ability to support deployments of critical technology initiatives often limited by budget and/or headcount restraints, Derive is well-positioned to step in and provide the support they need, every step of the way.

Derive is one of a handful of IT technology resellers qualified to offer a comprehensive set of lifecycle support and service plans that address the very specific and uniquely challenging requirements of today’s healthcare organizations.

Our offerings fall into the following major categories:

  • Technology deployment services
  • Point-of-care deployment management
  • In-service support and training of users
  • Comprehensive on-site support agreements

Technology Infrastructure Deployment Services

Derive Technologies is a complete provider of the survey, design, installation, and support services, including:

  • Facility requirements (power, telecom, cable plant, data center)
  • RF (wireless) surveys and wireless network design
  • Current- and future-state technology review and GAP analysis
  • Business continuity, remote access, and support requirements review
  • Complete design and build capabilities
  • Onsite support agreements including 24/7 coverage
  • Remote monitoring and proactive alerting

Point-of-Care Deployment Management

Derive has extensive experience and is uniquely qualified, trained, and certified to handle the most demanding deployments involving technology and mobility solutions within patient care areas and procedure environments.

  • Planning & Project Management – Derive works closely with our healthcare clients to review site and area preparedness requirements and develop formal and detailed deployment plans and schedules
  • Shipping Logistics, Staging, On-site – Derive service representatives coordinate with healthcare clients to be on-site at each delivery stage. Our personnel works with designated hospital staff to:
  • Oversee all shipping logistics with shippers and carriers to manage delivery timetables
  • Confirm proper receipt of equipment and related items
  • Assist in the physical unloading of shipments at customer receiving docks
  • Remove shipping materials and place in customer-designated locations
  • Physically move materials (carts, mounts, technology) to the staging area(s)
  • Physically deploy equipment to all installation areas following an agreed and documented schedule and methodology
  • Integration of Devices & Accessories (Peripherals) – Derive develops build-out documents that specify the exact requirements and configurations for each cart, mount, or other integrated devices. Build-out documents include installation and configuration details, such as:
  • PC, laptop, or thin-client details
  • Image(s) and additional software configuration details
  • Asset tags and other unique identifiers
  • Physical assembly and configuration details
  • Images and details defining acceptable configurations

In-Service of Users & Training of Support Staff

Derive service representatives provide on-site training for clinical users, support staff, and other end-users. In addition to standard training, Derive also collaborates with clients to provide additional instruction incorporating customer-specific requirements regarding:

  • Usage workflows as they pertain to device and peripheral usage (for example: barcode reader training)
  • Support processes following protocols and procedures (for example: how requests for various types of support are to be directed and communicated)
  • Customized training materials

Derive Comprehensive Onsite Support Agreements

Derive offers comprehensive support plans to include newly acquired assets and assets currently in place. Derive’s support offerings encompass many features:

  • Comprehensive SLAs were developed in conjunction with clinical and information technology representatives.
  • Derive [full-time, onsite; on-call] staff during standard business hours responsible for:
  • Responding to requests for service within agreed SLA terms
  • Responding to alerts generated by management software
  • Pro-active “roundings” of units and preventive maintenance
  • Ticket entry of Derive-identified problems with associated resolutions
  • Unit-level nurse station sign-off upon completion of rounds
  • Continuous improvement processes regarding user training and user needs/concerns
  • Comprehensive service/ticket system integration, reporting, and communication
  • Comprehensive reporting and analysis of ticket histories, trending, training issues, etc.
  • 24/7 Availability—named Derive service staff will be on-call to clients for critical ticket issues outside business hours
  • Engineers pre-screened by the client with vendor badges and a complete understanding of hospital/provider facilities, guidelines, and protocols

To discuss at length Derive’s deep lifecycle management experience and how your organization might benefit,

To learn more about how Derive Technologies solutions and capabilities can address your needs, BOOK A FREE CONSULTATION with one of our senior healthcare executives.

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Derive Technologies has provided business and technological innovation for our clients through progressive, decades-long relationships with some of the world's most important providers of core infrastructure, cloud, mobility, collaboration, security and numerous other solutions.

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