Derive's lifecycle support services keep converged infrastructures, data, end-user systems & software up & running 24x7/365

Derive Technologies' technology support services and managed services programs comprise a comprehensive portfolio of infrastructure, desktop, mobile computing, device maintenance, and IT staffing solutions. We deliver all of these services – including complete lifecycle services and support contract offerings – to New York area, nationwide (throughout the US), and global, corporations and government and public sector enterprises, with best practices that repeatedly prove to increase the return on investment for technologies and reduce their costs.

Derive recognizes that computing has become an indispensable intellectual business asset. Information technology lives and breathes along with your ideas, innovations and your responses to the needs and desires of your clients. We realize that this makes technology as critical to your enterprise as your human capital. Therefore, the "good health" of the systems that support your operations and your interface with your consumers and constituents is not just required, but essential.



 

One of the greatest challenges for today's businesses is to choose when, or how, to fiscally encompass proactive levels of support for your crucial systems. Should you better utilize internal resources to support your technologies? Should you outsource, locally or remotely, IT services and maintenance?

Derive's support services and managed services practices leverage vast experience in the design, strategic procurement, implementation, servicing and long-term maintenance of computing systems. From simple refresh of toner cartridges to the support of complete converged and composable infrastructure found in the world's largest data centers, we provide support solutions that are organically aligned with your organization's operational culture and your goals. We help you to identify the best methods to always keep your technologies vigorous, doing so within the budgetary and operational parameters of your environment. It is our goal to enable you to focus on your critical business issues while we better empower the users of your computing systems and reduce your total cost of technology ownership.

Key Benefits

  • Flexible professional support services: That grow or change with your requirements.
     
  • Support delivered through industry-standard, but real-world best practices: Which enhance productivity and reduce operational expenditures.
     
  • Direct, trusted collaboration with your IT team: Support can be outsourced completely to Derive or delivered in accordance with specific requirements.
     
  • Adaptability to business change: Including increases or reductions in internal IT staff, mergers and acquisitions, new or more complex applications, new business requirements or rapid technology refresh in case of disaster or failure.
     
  • Lower maintenance and technology ownership costs: Through strategic procurement and specialized contract programs.
     
  • Peace of mind from reduced overall operational risk.

 

Lifecycle Technology Support & Managed Services

Derive's lifecycle technology support, or managed services, programs are a comprehensive suite of infrastructure, desktop, mobile computing, peripheral device maintenance services and IT staffing solutions for single, or multivendor, environments. We deliver all of these solutions with best practices that repeatedly prove to increase the return on investment of your technologies and reduce service costs.

Our program comprises:


On-Demand Technology Support

All-encompassing, on-site, IT troubleshooting and remediation available as our clients need it.


Remote Support and Monitoring

Highly efficient, around the clock management through a single, cloud-based, on-demand portal, enabling collaborative monitoring, troubleshooting and maintenance management of desktops, servers, mobile devices and other endpoints.

The platform also includes alerting, integrated ticketing, automated recommendations, remote control, scripting, patch management, antivirus software, and reporting.


Desktop Support

A complete set of desktop, notebook and mobile device services for all enterprises no matter their size or budget.


Staff Augmentation

Contract employees, or contract-to-hire professionals, delivered with real knowledge of your organization's specific business needs.


Data Center Support Services

Comprehensive, highly cost-effective Data Center design and move and change services that keep you up and running through all of your infrastructure evolutions and changes.


Prepaid Support

Technology support block of hours programs that significantly reduce amortized service costs.


Configuration Support

Complete data center architecture, desktop, notebook and mobile device fleed imaging at our unique, lower Manhattan, New York-based configuration facility.



Service Contracts

The most effective possible service levels and pricing on system maintenance.


Printing & Imaging Support

A full-service practice dedicated to reducing costs and increasing efficiencies on printing and digital and multimedia imaging--delivered in concert with our strategic alliance partner, HP, Inc.


Derive Education Services

Derive Education Services offerings are all designed to help clients reduce their IT costs, control the risks to business operations and drive accelerated growth. Our team understands the full capabilities our clients’ IT investments and leverages this experience to provide ongoing training of business teams to increase their productivity.


Contact a Derive Technology Support Specialist

Please use the form on this page, or call us at (212) 363-1111, to reach a Derive Technology Support specialist.