Derive Technologies' Service Contract program provides dramatic cost savings on the maintenance of all IT systems, applications and services. Our program protects your IT investments and minimizes service disruptions through consultative, business-savvy, proactive maintenance. We are able to manage and maintain your entire technology infrastructure, from the complex systems in your data center to applications and from desktop and notebook computers to peripherals and parts, in a custom-designed support solution,  tailored to your business culture and your budget cycle.

Derive offers Silver, Gold and Platinum Service Contracts, which can be modified to encompass your specific business, technology and operational needs, at prices that are significantly lower than those of other IT business solution providers.

Among the services covered under our Support Contracts are:

• 24x7 or As-Needed On-Site and Remote Professional Services.
• Application and Software Support.
• Operating System and Base Image Support: Including software configuration, loading and testing.
• Server and Storage Support.
• Network Support.
• PC and Notebook Support: PC and Apple.
• Wireless Device Support.
• Remote Offices: Set-up and Maintenance.
• Printing and Imaging Support.
• Peripheral and Accessory Support.
• Extended Service Plans.
• Hardware Depot Service: On-site repair, either on a time and materials or contract basis; customer carry-in/pick-up; component-level repair at one of our facilities; dedicated account technician availability; depot repair.
• "Hot Spare" Program.
• System Upgrade.
• System Refresh and Disposal.
• Warehousing Unused Equipment.

Key Benefits:

• Services delivered by professionals versed in business requirements and multi-platform technologies: As well as certified expertise in the specific systems or services required by your organization.
• Dramatically reduced Support costs: Cost reductions of up to 50% over competitors!
• Preemptive maintenance: Leading to overall technology health.
• Response levels to meet all of the operational needs of your enterprise.
• Support for all technologies: In and out of your data center, including remote offices.
  

NYS OGS SERVICES SUPPORT

Derive Technologies proudly delivers IT Support services under its contract with the New York State Office of General Services (NYS OGS). Please visit the NYS OGS Services page of our site for more information.

NYS AND NYC MINORITY-OWNED BUSINESS ENTERPRISE (MBE) STATUS

Derive Technologies is a New York State and New York City certified Minority Owned Business Enterprise (MBE). We are proud to be able to provide services -- and specialized pricing -- to NYS and NYC business enterprises under the terms of our MBE certification.

Please visit our MBE Status page for additional information.