Prepaid Support
INTRODUCTION
Derive Technologies offers a specialized program of
outsourced technology support in prepaid blocks to help you reduce service
costs. Our Prepaid Support program is a full-service maintenance solution that
lets you access IT business expertise, on-site and remote skills and the
facilities of our system configuration center at dramatically reduced fiscal
outlay over our already cost-effective industry rates.
We know that sustaining service support for every
technology requirement is an unrealistic cost burden to most organizations.
Therefore, we provide qualified professional expertise and solutions to meet
these needs in a retainer-based pricing structure that can save you thousands,
even hundreds of thousands, of dollars throughout the lifecycle of technology
initiative.
Key Benefits:
- A comprehensive array of professional services.
- Scalable pricing: To meet the specific project,
operational and fiscal needs of your enterprise.
- Preventative IT care.
PREPAID SUPPORT PROGRAM OFFERINGS
Service Level
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Service Engineer Skill Level Description
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SL1: Technician
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A+ certified • Desktop support for hardware, software and
remedial maintenance • Troubleshooting, configurations, installs, upgrades and
peripheral break-fix repairs • In house Configuration. • Microsoft 98, 2000, XP,
Vista knowledge • Rack & Stack
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SL2: Service Engineer
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Technicians skill sets plus able to perform LAN support •
network configurations, installs, upgrades, and troubleshoot user connectivity
issues • Ability to support desktop O/S’s & troubleshoot industry standard
applications • Server + Network
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SL3: Systems Engineer
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Service Engineer skill sets plus server level support,
H/W & O/S. Knowledge of network infrastructure and O/S’s. CNE, MCSE, CCEA,
or CCNA Certification • Strong technical, business and interpersonal skills
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SL4: Sr. Systems Engineer
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Systems Engineer skill sets plus the ability to design,
implement troubleshoot & architect, enterprise LAN/WAN Systems, Microsoft
Active Directory & Exchange • VMWare • Clustering • Storage Area Networks •
Citrix • Security • Project Management skills • Consulting services
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