Derive Technologies recognizes that computing has become an indispensable intellectual business asset. Information technology lives and breathes along with your ideas, innovations and your responses to the needs and desires of your clients. We realize that this makes technology as critical to your enterprise as your human capital. Therefore, the "good health" of the systems that support your operations and your interface with your consumers and constituents is not just required, but essential.

One of the greatest challenges for today's businesses is to choose when, or how, to fiscally encompass proactive levels of support for your crucial systems. Should you better utilize internal resources to support your technologies? Should you outsource, locally or remotely, IT services and maintenance?

Derive's Managed Service practice leverages vast experience in the design, strategic procurement, implementation, servicing and maintenance of computing systems. From the replacement of toner cartridges to the support of complex Internetworking technologies that are found in the world's largest data centers, we provide support solutions that are organically aligned with your organization's operational culture and your goals. We help you to identify the best methods to always keep your technologies vigorous, doing so within the budgetary and operational parameters of your environment. It is our goal to enable you to focus on your critical business issues while we better empower the users of your computing systems and reduce your total cost of technology ownership.

Key Benefits:

• Flexible professional support services: That grow or change with your requirements.
• Support delivered through industry-standard but real-world best practices: Which enhance productivity and reduce operational expenditures.
• Direct, trusted collaboration with your IT team: Support can be outsourced completely to Derive or delivered in accordance with specific requirements.
• Adaptability to business change: Including increases or reductions in internal IT staff, mergers and acquisitions, new or more complex applications, new business requirements or rapid technology refresh in case of disaster or failure.
• Lower maintenance and purchase costs: Through strategic procurement and maintenance contract programs.
• Peace of mind from reduced overall operational risk.
  

MANAGED SUPPORT PROGRAMS

Derive's Managed Support program is a comprehensive suite of infrastructure, desktop, mobile computing, peripheral device maintenance services and IT staffing solutions. We deliver all of these solutions with best practices that repeatedly prove to increase the return on investment of your technologies and reduce service costs.

Our Managed Support Program comprises:

• On-Demand Technology Support: All-encompassing IT troubleshooting and remediation available as you need it.
• Desktop Support: A complete set of desktop, notebook and mobile device services for all enterprises no matter the size or budget.
• Staff Augmentation: Contract employees, or contract-to-hire professionals, delivered with real knowledge of your organization's specific business needs.
• Data Center Support Services: Comprehensive, highly cost-effective Data Center design and move and change services that keep you up and running through all of your infrastructure evolutions and changes.
• Prepaid Support: Service support blocks provided at dramatic cost reductions.
• Proactive Monitoring/Infrastructure Support: On-site diagnostic and remote monitoring that give you peace of mind.
• Configuration Support: Desktop and notebook imaging at our unique, New York-based configuration facility.
• Service Contracts: The most effective possible service levels and pricing on system maintenance.
• Printing & Imaging Support: A full-service practice dedicated to reducing costs and increasing efficiencies on printing and digital and multimedia imaging.